This strategic plan was produced over a ten (10) month timeline during 2017 and 2018. The plan was developed to identify current and long range community problems that might be addressed by South Bend Heritage (SBH) per its Purpose and Vision for the community. The plan guides the commitments and actions of SBH over a five (5) year period (Jan 2018-Dec 2022) to enhance the beauty and value of South Bend neighborhoods and to empower residents and businesses.
The plan was produced with the assistance of Impacto Consulting – Sid Mohn, South Bend Heritage board members, staff, community stakeholders, and SBH customers were extensively involved in the strategic planning process. Numerous workshops, surveys, key person interviews, data studies and review sessions were completed to create the plan.
The plan is comprised of four (4) sections:
» Organizational Background
» Business Environment
» Strategic Focus Areas
» Dashboard of Key Performance Indicators
» Other strategic SBH reference documents
PLAN FORMALLY APPROVED: APRIL 2018 SBH BOARD OF DIRECTORS MEETING